We charge your $20 styling fee once we begin styling your box. The frequency of your charges depends on how often you receive Dia Style Boxes. For example, if you’re on a monthly plan, the $20 would be charged once a month, and if you’re on a bi-monthly plan, you’d be charged every other month.
Your card is charged for the pieces you're keeping or exchanging when you rate your items or when we process your returns - whichever comes first. If we don’t receive your returns or you haven’t rated your items after your five-day try-on period, you’ll be charged for your entire Style Box. If you ever need a little extra time to send back your returns, please reach out to us here and we’ll happily extend your try-on period.
If you're placing an order through our Shop, you'll be charged for those items once you check out!
Have additional questions? Please submit a ticket to us via our Help Center Web Form.