We charge your $20 styling fee once we begin styling your box. The frequency of your charges depends on how often you receive Dia Style Boxes or Dia Active Boxes. For example, if you’re on a monthly plan, the $20 would be charged once a month, and if you’re on a bi-monthly plan, you’d be charged every other month.
If we don’t receive your returns or you haven’t rated your items after your five-day try-on period, you’ll be charged for your entire Dia Box. If you ever need a little extra time to send back your returns, please reach out to support@dia.com and we’ll happily extend your try-on period!