We charge your $20 styling fee once we begin styling your box. The frequency of your charges depends on how often you receive Dia Boxes. For example, if you’re on a monthly plan, the $20 would be charged once a month, and if you’re on a bi-monthly plan, you’d be charged every other month.
If we don’t receive your returns or you haven’t rated your items after your five-day try-on period, you’ll be charged for your entire Dia Box. If you ever need a little extra time to send back your returns, please reach out to support@dia.com and we’ll happily extend your try-on period!