Once we receive and process your returns, we'll send over an email confirmation that will include your final receipt. If you didn’t keep anything from your box, no worries—we'll send you a confirmation email either way. If it's been over a week since mailing back your returns and you haven't received an email from us, please just reach out to us at support@dia.com and we'll happily check on the status for you!
Articles in this section
- When can I expect to receive my size exchange?
- My exchange still isn’t the right fit and I want to return it.
- Do I need to pay for shipping on a size exchange?
- What do I do with any items I’m exchanging?
- I love something in my box but it doesn’t fit. How do I exchange it?
- How do I know if my returns were received?
- I didn’t receive a return envelope in my Dia Box.
- What do I do if the items don’t fit in the return envelope?
- Do I pay to return items I'm not keeping?
- What do I do if none of the items fit?