The items you receive through Dia & Co are new and from the racks of the latest season. They are not secondhand and they are for purchase, not rental.
Our at-home try-on process is designed to be more convenient than trying on items in a store. Before sending any returned pieces out to other customers, we always perform a quality check to ensure they’re still in excellent condition and resell-able. Otherwise, we will not allow for an item to be resold.
Have additional questions? Please submit a ticket to us via our Help Center Web Form.
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