The items you receive through Dia & Co are new and from the racks of the latest season. They are not secondhand and they are for purchase, not rental.
Our at-home try-on process is designed to be more convenient than trying on items in a store. Before sending any returned pieces out to other customers, we always perform a quality check to ensure they’re still in excellent condition and resell-able. Otherwise, we will not allow for an item to be resold.
If you have received and item and it does not meet our quality standards, please call us at 855-631-3513 during business hours which are Monday through Friday, 9:00 AM - 6:00 PM EST.