Why isn't my promo code applying to my order?

There may be a few reasons why your promo code isn't applying to your order. 

• Your promo code may have expired. If you received your promo code in an email, be sure to check the email for additional details and expiration dates.
• Your promo code may only apply to specific items - if these items are not in your bag or your box, the promo code will not work.
• Your promo code may only apply to a specific situation. For instance, if your promo code offers a discount on a Dia Box Styling Fee, it will not work when checking out in the Shop or when checking out for a Dia Box after rating your items.
• Please be advised that the WELCOME30 code does not apply to any products in the 11 Honoré collection or from our 11 Honoré marketplace products.

If you're still having trouble with your promo code, please reach out to us here!