My exchange still isn’t the right fit and I want to return it.

Dia Boxes

If your Style or Active Box exchange doesn't fit perfectly, please reach out to us here to set up a return. We can either try again with another exchange or issue you a refund for your return!

Shop Orders

To exchange your item for a different size, you can request the exchange while processing your return request here. You’ll be able to select the new size from a drop-down menu after the exchange is requested! If the size you’re looking for isn’t listed, then the item isn’t currently in stock in that size and color. 

To exchange your item for a different size or color, complete the return process and request a refund.  After you create a return, you will receive a voucher code for your Instant Credit - store credit for the amount of the return, which you can use instantly! You can use your instant credit at checkout when purchasing the item you’d like to exchange for. Please keep in mind that Instant Credit may not be available for all returns, and that your Instant Credit voucher code may only be used on the Shop