If your new item doesn't fit perfectly, please contact our customer experience team at firstname.lastname@example.org to set up a return. We can either try again with another exchange or issue you a refund for your return.
Articles in this section
- When can I expect to receive my size exchange?
- My exchange still isn’t the right fit and I want to return it.
- Do I need to pay for shipping on a size exchange?
- What do I do with any items I’m exchanging?
- I love something in my box but it doesn’t fit. How do I exchange it?
- How do I know if my returns were received?
- I didn’t receive a return envelope in my Dia Box.
- What do I do if the items don’t fit in the return envelope?
- Do I pay to return items I'm not keeping?
- What do I do if none of the items fit?