All Dia & Co customers are able to add items to their Style Box from the Box Status page. If you are unable to add an item to your upcoming Style Box, there may be a few reasons why:
- Not all items available in the Shop are available to add to a Style Box. If desired, add those items to a Try Before You Buy order instead of a Style Box.
- If your Style Box is scheduled to ship more than four weeks from now, you won’t be able to add items to your box until we get closer to that date. Click here to reschedule your box for an earlier date to secure the items you love!
- If you have a Style Box on the way to you right now or have one at home already, you’ll need to rate those items and checkout before you can add anything new to a future box.
- If you have a balance due on a previous box, click here to update your payment information, then head back to the Box Status page to start adding new items.
If you have any additional questions about why you might not be able to add items to an upcoming box, reach out to us via our Help Center Web Form.