How do I cancel my Shop order?

There is a very small window of time to cancel an order made on the Shop. Typically, this window of times is less than a few minutes.

Please contact us via Live Chat between 9 AM and 5 PM EST, Monday through Friday, and we'll attempt to cancel your order. Live Chat is available by clicking on the link below:

https://support.dia.com/hc/en-us

Have additional questions? Please submit a ticket to us via our Help Center Web Form.