How do exchanges work?

If an item you received in your Shop order or in your Style Box isn’t quite the right fit, you’ve got options!

Dia Boxes

• When exchanging an item you received in a Style Box and rating your items, select the option to exchange and choose the size you’d like. We’ll process your request in about three to four business days and then send over an email letting you know the item’s availability. 

Just a heads up—if we can fulfill your request, the payment for the exchange item will be processed so we can ship the item out to you. Your styling fee credit will still apply if you’re only purchasing one item through an exchange. If you’re keeping all five items but exchanging one, don’t worry! You’ll still receive your 25% discount.

Shop orders

• If an item in your Shop order isn’t the right fit, just mail your return back to us within 30 days of the original purchase for a refund! Please place the items you want to return in the original packaging with the new return label attached and drop it off at any blue USPS mailbox or post office, or give it to your mail carrier. You can also schedule your mail carrier to pick up your returns through the USPS website. Return shipping is always on us!

If you know the alternate size you’d like to order, just head to the Shop, add that item to your shopping bag (along with anything else that might catch your eye), and proceed to checkout!

If you’re not sure what size you need to order, chat with us and we’ll help you figure it out!