How do exchanges work?

If an item you received in your Shop order or in your Style Box isn’t quite the right fit, you’ve got options!

Dia Style Boxes

When you’re rating your items, you can select the option to request a size exchange for any of your pieces. During the exchange request, you’ll be shown the available sizes in that piece. If a size is grayed out, unfortunately, it’s currently out of stock. Just select the size you’d like to receive, and continue rating your box. 

Once the purchase is complete, we’ll ship your exchanged items and send an email with tracking information. 

Shop orders

You can exchange your items for a different size in the same color while processing your return request here. You’ll be able to select the new size from a drop-down menu after the exchange is requested! If the size you’re looking for isn’t listed, then the item isn’t currently in stock in that size and color. 

Have additional questions? Please submit a ticket to us via our Help Center Web Form.