If an item you received in your online order or in your Dia Box isn’t quite the right fit, you’ve got options!
- When exchanging an item you received in a Dia Box and rating your items, select the option to exchange and choose the size you’d like. We’ll process your request in about 3-4 business days and then send over an email letting you know the item’s availability.
Just a heads up—if we can fulfill your request, the payment for the exchange item will be processed so we can ship the item out to you. Your styling fee credit will still apply if you’re only purchasing one item through an exchange. If you’re keeping all five items but exchanging one, don’t worry! You’ll still receive your 25% discount.
- If an item you ordered from our Shop page isn’t the right fit, just mail your return back to us within 30 days of the original purchase for a refund! Please place the items you want to return in the original packaging with the new return label attached and drop it off at any blue USPS mailbox or post office, or give it to your mail person. Return shipping is always on us!
If you know the alternate size you’d like to order, just head to the Shop page, add that item to your cart (along with anything else that might catch your eye), and proceed to checkout!
If you’re not sure what size you need to order, chat with us and we’ll help you figure it out!