How do I return a Shop order?

To return your purchased Shop items for a refund, head to our Return Center here. Enter the five digit order number provided in your confirmation email. If you’re within your 30-day return window, you’ll be able to generate a return label for your item.

If you’re returning multiple pieces, please indicate each item that is being sent back before confirming your return. To make sure your returns are received and processed correctly, please do not combine returns from multiple orders, or send items back with Dia Style Box returns.

Once you have your return label printed, attach it to the box or shipping envelope you’re using to make your return and drop it off at the post office. You may also schedule a free pick up from the USPS by clicking here.

Try Before You Buy order

To return your Try Before You Buy order, follow the link to your Return Portal provided by Blackcart when your order has been indicated as delivered. Please keep in mind you won't have access to your portal until your full order has arrived.

Once you've let us know what you're returning, a label will be provided which can be printed out and attached to any box or bag suitable for shipping. Please drop off your returns to the USPS within three calendar days.

Have additional questions? Please call us at 855-631-3513 during business hours which are Monday through Friday, 9:00 AM - 6:00 PM EST.