When will I be charged for Try Before You Buy Orders?

There’s a $20 deposit charged when the order is placed. You have up to five days to decide on your order, and you'll pay for the items you keep when you let us know what you're keeping or returning. Payment is automatically processed at the end of your try-on period if you have not indicated that you’re returning items from your purchase by requesting a return label.

Once you create a return label, you have three days to drop off your returns at your local post office. If you do not drop off your returns within this period, you will be charged for your items. If this occurs, a refund will be processed when we receive your returns.

Have additional questions? Please submit a ticket to us via our Help Center Web Form.