What is your shipping and returns policy?

We currently only ship within the 50 U.S. states for both Shop orders and Style Boxes. We are unable to ship to Puerto Rico, U.S. territories, or internationally. We’re also unable to ship through or accept returns from freight forwarding services.

Shipping

• Shipping is always free for Style and Seasonal Style Boxes. They are typically delivered within two days of the expected shipping date, which can be found on your Box Status Page.

Returns

• Style Boxes and Seasonal Style Boxes should be returned within 5 days of your delivery date.

• Mailing your returns back to us is always easy and free.

  Returning Items from Your Dia Style Box

  1. Log in to your Dia.com account.
  2. Go to My Account > Orders and find your Style Box order.
  3. Click Rate + Review, select keep, return, or exchange for each item, and complete the feedback for your Stylist.

  To return items, place them in the provided bag, attach the prepaid shipping label, and drop them off at any FedEx Drop Off location or USPS Post Office. For faster shipping, FedEx is preferred. Pickup options are available for added convenience.

• If a return label was not in your box, you can generate one here by entering your order number (found on your packing slip) and your shipping zip code.

For Dia Shop Orders made after 5/30/2024, click here.

As of August 15th, 2023, we are no longer generating any new Instant Credit vouchers. Instant Credit vouchers that were issued before August 15, 2023 will continue to be active for the standard 30-day timeline. Moving forward, all refunds will be processed once we receive your returned item(s).

Please contact us via our Help Center Web Form if you need any further assistance.