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What To Expect
- What types of clothing do you offer?
- Have the clothes ever been worn?
- Do you offer petite or tall clothing?
- Do you have shoes?
- Are your brands exclusive?
- What brands does Dia&Co carry?
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Who We Are
- What sizes do you carry?
- I wear a size 12—is this service for me?
- What ages can you style?
- Is Dia&Co a personal shopping service?
- How does this work?
- What makes Dia&Co different?
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Scheduling
- My box has an estimated ship date. When will it be delivered?
- Can I get my Dia Style/Active Box sooner than it's scheduled?
- How can I cancel a scheduled Dia Box?
- I don’t want my Dia Style Box this month—how do I skip it?
- How can I reschedule my Dia Box?
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Returns & Exchanges
- How do exchanges work?
- How do I mail back my returns?
- What is your return policy for items I have purchased?
- When can I expect to receive my size exchange?
- My exchange still isn’t the right fit and I want to return it.
- Do I need to pay for shipping on a size exchange?
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Subscriptions
- What is my Dia Plan? How does it work?
- How can I delete or cancel my subscription?
- I want to change how often I get a Dia Style Box.
- Can I skip a box when I’m signed up for a subscription?
- Do I have to choose a subscription plan?
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Charges
- How much are the items in my box and when am I charged?
- I had a promotion/store credit to cover my styling fee. Why am I still seeing a $1 charge on my card?
- I’m signing up for my first Dia Box and using a promotion, store credit or gift card and I owe $0. Why do I still have to enter payment information if I don’t owe money right now?
- Do you offer a price adjustment if the item I purchased is marked down?
- How does PayPal work?
- How do I pay for Dia&Co with PayPal?
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Style Quiz
- How do I change my answers on my style survey?
- What if I don’t know what size or body type I am?
- What is the Style Quiz?
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Requests & Feedback
- I want to reorder an item I’ve purchased in the past.
- Can I reorder Dia&Co Active items I have previously purchased?
- Can I send a note to my stylist when I reorder past purchases?
- Can I reorder an item without requesting a 5-item Dia Style Box?
- Can I change or cancel my item request?
- Can I order items if I don’t have a Dia Style Box scheduled to ship to me?
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My Profile
- Where can I view my past purchases?
- I'm not sure what size I wear.
- How do I cancel my online order?
- How do I view my order?
- What’s the difference between adding an item to your cart and adding an item to your Dia Box?
- What is the Shop page?
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Stylists
- Is the styling fee a one-time charge?
- Can I request a specific stylist?
- How can I upload a photo for just my stylist?
- How can I best work with my stylist?
- Who is picking my clothes?
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Logging in
- How do I change my password?
- I can’t remember my password!
- What do I do if my email address isn't found?
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Shipping
- What is your shipping and returns policy?
- My tracking says my package was delivered, but I haven’t received it. What should I do?
- Can I pay for expedited shipping?
- Where do you ship to?
- How can I find my package’s tracking number?
- How is my package shipped?
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Checkout
- Is there a limit on the amount of items in one order from the Shop page?
- How do I see my ratings once I checked out?
- How do I use a gift card or credit towards my purchases?
- How do I rate my items and check out on your website?
- What if I don’t rate my items?
- Why should I rate my items?
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Referral Credit
- How can I refer friends & family?
- How much referral credit can I earn?
- Where can I see my available store credit balance?
- When do I receive my referral credit?
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Gift Cards
- Do you offer physical gift cards?
- Can I transfer my store credit?
- Why do I need to add my payment information if I have a Gift Card?
- When will my recipient receive their Gift Card?
- Where can I purchase a Gift Card?
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Promo Codes
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About Dia&Co Active
- What is Dia&Co Active?
- How is Dia&Co Active different from Dia&Co Style?
- Can I get my usual Dia Style Box with activewear included?
- Can I receive a Dia Style Box and a Dia Active Box at the same time?
- How often can I receive a Dia Active Box?
- Where can I learn more about the Dia&Co Active spokeswomen?
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Receiving a Dia Active Box
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Activewear
- What’s the difference between performance and lifestyle looks?
- Do you have sports bras?
- What brands will I receive in my Active Box?
- Where can I see a preview of your active clothes?
- What’s the difference between high-compression and low-compression items?
- What kind of activewear do you carry?
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Active Quiz
- How will you know what Active looks I like?
- Can I go back and change my active quiz answers?
- What is the Active quiz?
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