General Questions
Payment and Billing
- Do I need to pay for shipping on a size exchange?
- How does PayPal work?
- How do I pay for Dia&Co with PayPal?
- Will I receive a receipt?
- When will my credit card be charged?
- How do I update my payment information?
Discounts
Referrals, Promos, Gift Cards and Store Credit
- How can I refer friends & family?
- I had a promotion/store credit to cover my styling fee. Why am I still seeing a $1 charge on my card?
- How do I use a gift card or credit towards my purchases?
- How much referral credit can I earn?
- Do you offer physical gift cards?
- Why do I need to add my payment information if I have a Gift Card?
Returns and Exchanges
- How do exchanges work?
- How do I mail back my returns?
- What is your return policy for items I have purchased?
- When can I expect to receive my size exchange?
- My exchange still isn’t the right fit and I want to return it.
- What do I do with any items I’m exchanging?
About Us
- What types of clothing do you offer?
- Do you have sports bras?
- What’s the difference between high-compression and low-compression items?
- What kind of activewear do you carry?
- What sizes do you carry?
- Do you offer petite or tall clothing?
Shipping and Delivery
- What is your shipping and returns policy?
- My tracking says my package was delivered, but I haven’t received it. What should I do?
- I received a damaged item.
- Can I pay for expedited shipping?
- Where do you ship?
- How can I find my package’s tracking number?