We hope you and your loved ones are staying safe and healthy. Please know your Dia family is thinking of you! We're here to bring a little joy into your life at this time, but we're also here to help, especially if you've been impacted by the ongoing pandemic. We’ve put together a list of frequently asked questions which are particularly relevant right now.
My Dia Box was shipped to an address I can't access right now.
No problem at all! Please just reach out to us. We're happy to extend your try-on period so you'll be able to safely retrieve your box and try everything on at a time that works for you.
I need more time to send back my Dia Box returns.
We completely understand. Just let us know — we're happy to add some time to your try-on period so you'll have more time to send back your returns. You don't even need to worry about going to the post office to send back your returns. You can schedule your mail carrier to pick up your returns from your home for free through the USPS website.
I need to return an item from my Shop order but it's past the 30-day window. What should I do?
Please reach out to us! We're happy to work with you if you need some extra time to send back any returns from your Shop order.
I don't feel well and am concerned about sending back my returns.
First, we hope you feel better and want you to know that your health and safety are important to us. Please let us know if you aren't feeling well and we'll make sure your Dia order isn't something you need to worry about.
I need to pause my subscription because of COVID-19.
We completely understand. You can reschedule your next box to arrive at a more convenient time from your account page. If you'd like to make changes to your subscription, you can also update your account at any time. If you need assistance, please reach out.
Will my order be delayed because of COVID-19?
We're working diligently to minimize any delays and ship your order as quickly as possible! With that being said, there may be a slight delay in your order as we’ve implemented social distancing policies in our distribution center. We'll email you with an update if your order is delayed and let you know once your order ships.
How is Dia keeping employees safe?
Here at Dia, our employees' safety and health is a top priority. Every employee whose job can be done remotely is working from home, and we've implemented extreme sanitation and social distancing measures in our distribution center as recommended by the CDC.
What is Dia doing to make sure the clothing I receive is clean and safe?
While cleanliness and hygiene are always important to us, we're taking extra precautions to ensure the pieces you receive from us are in new, unworn condition. You can learn more about the precautions we take here.
We're following all CDC and government recommendations, and we're continuously monitoring COVID-19. We're prepared to swiftly make any changes needed to ensure your safety, as well as the safety of our employees.
As always, if you have any questions or concerns, please reach out to us! Our email is firstname.lastname@example.org, and our phone number is 855.631.3513. You can reach us by phone Monday - Friday, 9 a.m. - 6 p.m. EST.