You can cancel your Dia Box anytime before it’s shipped out.
If you’re on a decide-as-you-go Dia Plan:
- Just head to your box management page.
- Select the option Cancel This Box.
- Choose your reason from the dropdown menu.
- Press Cancel This Box.
If you’re on an automatic Dia Plan:
- Go to your subscription page.
- Uncheck the box that says, “Please send me a Dia Box automatically.” This will keep future boxes from being styled and shipped.
- If you still have any boxes scheduled to be sent out to you, you’ll see a notification. Just check the box thats says “Cancel my upcoming box.”
- Press Submit.
Once you’ve canceled your box, nothing further will ship out to you. Whenever you’re ready for another Dia Box, you can always request a new box from your welcome page.
If you are trying to cancel your Dia Active Box or if you need assistance canceling your Dia Style Box, click below to live chat with our customer experience team M-F 9am-6pm ET or email us anytime at [email protected].