You can cancel your Dia Box anytime before it’s styled!
If you’re on a decide-as-you-go Dia Plan:
- Just head to your box management page.
- Select the option Cancel This Box.
- Choose your reason from the dropdown menu.
- Press Cancel This Box.
If you’re on an automatic Dia Plan:
- Go to your subscription page.
- Uncheck the box that says, “Please send me a Dia Box automatically.” This will keep future boxes from being styled and shipped.
- If you still have any boxes scheduled to be sent out to you, you’ll see a notification. Just check the box thats says “Cancel my upcoming box.”
- Press Submit.
Once you’ve canceled your box, nothing further will ship out to you. Whenever you’re ready for another Dia Box, you can always request a new box from your welcome page.
If you are trying to cancel your Dia Active Box or if you need assistance canceling a box that has already been styled, click below to live chat with our customer experience team or give us a call at 855-631-3513 during our business hours of M-F 9am-6pm ET.
If it’s currently outside of business hours, reach out to us here!