How can I delete or cancel my subscription?

You can cancel your Dia Box anytime before it’s shipped!

If you have an On Demand Dia Plan:

1. Head to your Manage Box Plan page.
2. Select the option Cancel This Box.
3. If you’re sure you want to cancel, click Continue and Cancel and then choose your reason from the dropdown menu.
4. Press Finish Cancellation.

If you’re on an automatic Dia Plan:

1. Go to your Manage Box Plan page.
2. Select the option Cancel My Subscription.
3. To switch to an “On Demand” plan and only receive a box when you request one, click Switch to On Demand. If you would like to continue canceling your entire subscription, click Continue and Cancel and then choose your reason from the dropdown menu.
4. Press Finish Cancellation.

Once you’ve canceled your box, nothing further will ship out to you. Whenever you’re ready for another Dia Box, you can always request a new box from your Box Status page.

If you are trying to cancel your Active Box or if you need assistance canceling a box that has already been styled, give us a call at 855.631.3513 during our business hours of Monday-Friday, 9 a.m. - 6 p.m. EST.

If it’s currently outside of business hours, reach out to us here!