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  1. Frequently Asked Questions
  2. Shipping & Returns
  3. Returns

Returns

  • How do I process a return?
  • What is the return policy for 11 Honoré items ordered on Dia.com?
  • I ordered 11 Honoré items on Dia.com. How do I process a return?
  • How do I return a Shop order?
  • I received a damaged item.
  • Why can't I print my Shop return label?
  • How do I exchange an item from my Shop order?
  • Can I combine my Shop returns?
  • How do I print a return label for a Shop order?
  • Can I return Shop items with returns from my Style Box?
  • How do exchanges work?
  • What is your return policy for items I have purchased?
  • When can I expect to receive my size exchange?
  • My exchange still isn’t the right fit and I want to return it.
  • What do I do with any items I’m exchanging?
  • I love something in my Style Box but it doesn’t fit. How do I exchange it?
  • How do I know if my returns were received?
  • I didn’t receive a return envelope or label.
  • What do I do if the items don’t fit in the return envelope?
  • Do I pay to return items I'm not keeping?

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